Privacy policy

Last Updated: November 5, 2025

Supper & Scene operates this store and website, including all related information, content, features, tools, products, and services, to provide you — our customer — with a curated and thoughtful shopping experience (the “Services”). We are a Unit of Em GEE Fashions LLP.

Our Services are powered by Shopify, which enables us to securely operate this platform, process payments, and fulfill your orders.

This Privacy Policy explains how Supper & Scene, owned and operated by Shreya Shorewala, located in Delhi, India, collects, uses, and discloses your personal information when you visit or interact with our Services.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using any part of our Services, you acknowledge that you have read and understood this policy and consent to the collection and use of your information as described.

Definitions

For clarity in this Privacy Policy:

  • “Cookies” means small files placed on your device to enhance functionality and user experience.
  • “Data” includes personal and non-personal information.
  • “User” or “you” means any person accessing or using our Services.
  • “Service Providers” means trusted third-party partners assisting in payment, shipping, or analytics.
  • “We” or “us” refers to Supper & Scene, owned by Shreya Shorewala.

1. Personal Information We Collect

When we use the term personal information, we mean data that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.

We may collect or process the following categories of personal information:

  • Contact details: name, billing and shipping address, phone number, and email address.
  • Financial information: payment details, card or account information, transaction confirmations, and refund-related details.
  • Account information: username, password, preferences, and saved settings.
  • Transaction data: items viewed, added to cart, purchased, returned, or exchanged.
  • Communications: messages, feedback, or inquiries sent to us.
  • Device data: IP address, browser type, operating system, and device identifiers.
  • Usage data: activity on our website, including how and when you interact with or navigate the Services.

2. Information We Do Not Collect

  • We do not collect or store sensitive personal data such as Aadhaar numbers, PAN details, or passwords outside the secure payment process.
  • We do not collect biometric data, political opinions, or health-related information.

3. Sources of Personal Information

We may collect information from:

  • Directly from you: when you browse, make a purchase, or contact us.
  • Automatically: via cookies, analytics, and similar technologies.
  • Service providers: such as payment gateways, logistics partners, and customer service tools.
  • Third-party integrations: Shopify apps or tools that enhance your shopping experience.

4. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • To provide, tailor, and improve our Services:Process orders, manage payments, arrange shipping, facilitate returns, and personalize your shopping experience.
  • To communicate with you:Respond to inquiries, provide updates, or notify you about your orders.
  • To market and promote products:Send marketing or promotional emails (only if you’ve subscribed), and show relevant offers.
  • To prevent fraud and ensure security:Verify accounts, prevent misuse, and protect transactions.
  • To comply with the law:Fulfill legal obligations or respond to lawful requests from authorities.
  • Refunds:For returns or refunds, limited financial details may be collected solely for the refund process and not stored thereafter.

5. Cookies and Similar Technologies

We use cookies and similar technologies to personalize your shopping experience, analyze traffic, and improve functionality.
You can disable or manage cookies in your browser settings, but some features may not work properly without them.

6. Email Marketing and Consent

By subscribing to our newsletter or marketing communications, you consent to receive updates about new collections, offers, and launches.
You may unsubscribe at any time through the “unsubscribe” link in our emails. Even after unsubscribing, we may send essential non-promotional communications (like order confirmations).

7. User-Generated Content

If you share content with us — such as tagging @supperandscene or using our branded hashtags — you grant us permission to repost or display this content on our website, social media, or marketing materials.
You can contact us to request removal at any time.

8. Third-Party Services and Apps

Our website uses third-party apps (such as Shopify-integrated analytics, marketing, and shipping tools) that may process data independently.
While we choose trusted service providers, we encourage you to review their privacy policies.
We are not responsible for their independent data practices.

9. Relationship with Shopify

Our Services are hosted and powered by Shopify, which processes certain personal information to help us operate securely.
Shopify may use data from your interactions with our store, along with other merchants, to improve its platform.
To learn more about Shopify’s privacy practices, please visit the Shopify Privacy Policy.

10. How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify, vendors, and service providers (e.g., payment processors, logistics partners, and cloud hosting services).
  • To marketing or advertising partners, where permitted, to provide relevant offers.
  • When you consent or direct us to, such as using social media integrations.
  • For legal or safety reasons, if required by authorities.
  • We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

11. Data Storage, Security, and Retention

Your personal information is stored securely on Shopify servers and with trusted service providers.
We use appropriate technical and organizational safeguards to protect your data; however, no system is completely secure.
We retain data only as long as necessary for business, legal, or security purposes, after which it is deleted or anonymized.

12. Data Breach Notification

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.

13. Legal Basis for Processing

We process personal information only when:

  • You have provided consent.
  • It is necessary to perform a contract (e.g., completing your order).
  • We have a legitimate business interest (e.g., improving our Services).
  • We are legally required to do so.

14. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you.
  • Request deletion of your personal information.
  • Correct or update inaccurate data.
  • Withdraw consent for marketing at any time.
  • To exercise these rights, please contact us using the details below. We may verify your identity before processing your request.
    We will not discriminate against you for exercising your data rights.

15. Social Media

If you engage with us on social media (Instagram, Facebook, etc.), we may collect publicly available information (like comments, usernames, or tagged posts).

We use this information only to engage with you or feature your content, if permitted.

16. Compliance with the Digital Personal Data Protection Act, 2023

We comply with India’s Digital Personal Data Protection Act, 2023, ensuring that your personal data is processed lawfully, fairly, and securely — and used only for legitimate, consented purposes.

17. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by the laws of India, with exclusive jurisdiction in the courts of Delhi.

18. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons.
All updates will be posted here with the revised “Last updated” date.

19. Contact and Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Grievance Officer:
Name: Shreya Shorewala
Email: supperandscene@gmail.com
Location: Delhi, India

20. Force Majeure

We shall not be liable for any loss, damage, or misuse of your personal data if such loss, damage, or misuse results from a Force Majeure Event, including but not limited to acts of nature, government actions, network failures, system breaches, unauthorized hacking, or events beyond our reasonable control.

21. User Age

Our Services are not intended for individuals under 18 years of age. By using this site, you represent that you are at least 18 years old.

22. Complaint Escalation

If you are not satisfied with the resolution provided by our Grievance Officer, you may contact your regional data protection authority or file a complaint under the Digital Personal Data Protection Act, 2023.

23. Data Localization

We primarily process and store personal information in India. Some data may be transferred securely to Shopify’s servers located outside India for operational purposes, in accordance with applicable laws.